Notice
Dear Maybe Users,
Please review the detailed refund information following Maybe service termination on 2/25/2025 (Tue) 7:00 UTC.
Please read carefully as refund methods vary by platform.
[Service Termination Timeline]
In-app Purchase Termination: 1/24/2025 (Fri) 7:00 UTC
Refund Application Period: 1/24/2025 (Fri) 8:00 UTC ~ 3/28/2025 (Tue) 7:00 UTC
Refund will be processed sequentially starting 3/3/2025 (Mon)
Service Termination: 2/25/2025 (Tue) 7:00 UTC
-App download disabled on 2/24/2025 (Mon)
-Community page closed on 3/28/2025 (Fri)
[Refund Eligibility]
All paid items purchased during 12/24/2024 (Tue) 7:00 UTC ~ 1/24/2025 (Wed) 6:59 UTC
[Google Play Store Refunds]
For Google Play Store purchases, please submit a request through our customer support with:
-Purchase receipt (including order number)
-Payment confirmation
-UID
[Apple App Store Refunds]
Apple App Store users can request refunds directly through:
-iOS device Settings > Apple ID > Media & Purchases > View Account > Purchase History > Select transaction > Report a Problem > Request a Refund
Due to Apple's policies, we cannot process Apple Store refunds directly
Alternatively, you can request refunds through: https://support.apple.com/en-us/HT204084
-If your refund request is denied by Apple, you can apply for a cash refund through our form with:
-UID
-Order number
-Purchase timestamp
-Bank account information (bank name, account number, account holder)
-Proof of Apple's refund rejection (e.g., screenshot)
[Refund Application Period]
Application Period: 1/24/2025 (Fri) 8:00 UTC ~ 3/28/2025 (Tue) 7:00 UTC
Processing Period: 3/3/2025 (Mon) ~ 3/31/2025 (Mon)
[How to Apply]
Submit through Google Form: https://forms.gle/qajU5zciBd8on1YF8
Required Information:
-Profile UID (Check in-game: ☰ > My Account > UID) (e.g., 1676881448418Uhe2L)
-Store platform and order number
-Purchase timestamp
-For Google Play: Purchase receipt
-For Apple: Proof of refund rejection from Apple
-Bank account information (bank name, account number, account holder name)
[Important Notes]
International users: Processing times and requirements may vary by country
Additional documentation may be required for international refunds
Previously refunded purchases are not eligible
Google Play Store refunds require submission through customer support
Apple Store refunds require proof of rejection from Apple and submission through customer support
Personal information collection consent required
Submit within designated period
Incorrect/incomplete information may result in refund rejection
Refunds processed in original purchase currency (limited to USD, JPY, and other major currencies)
Bank account holder name must match exactly
Enter account numbers without hyphens
Order IDs must match store format exactly
Keep your Profile UID (ex.1676881448418Uhe2L) - required for verification
Profile UID available in-game until termination (☰ > My Account)
Maybe covers transfer fees for both domestic and international transfers (excluding international banking fees: receiving/intermediary/currency exchange fees)
For inquiries: help@vonvon.me
Thank you.